Terms & Conditions
RETURN & REPLACEMENT POLICY
PREMIUM PRESERVES
Last updated: July 2026
At Oishii, every jar of our premium preserves is crafted with the same care we bring to our Smart Farmed berries. If your order arrives less than perfect, we'll make it right.
RETURNS ON FOOD PRODUCTS
Because our preserves are perishable food products, we are unable to accept physical returns for health and safety reasons. All sales of food items are final. In the cases described below, however, we will provide a replacement.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged (broken jar, compromised seal, damaged keepsake packaging), defective, or you receive the wrong item, contact us within 10 days of delivery and we will send a free replacement. This does not include damage limited to the outer shipping box.
To help us resolve your issue quickly, please email experience@oishii.com with:
- Your order number
- A brief description of the issue
- A photo of the affected product and packaging
No need to return the damaged item — please dispose of it safely.
LOST OR STOLEN PACKAGES
If your tracking shows your order as delivered but you haven't received it, contact us within 7 days of the delivery date. We'll investigate with the carrier.
ORDER CANCELLEATIONS
Orders may be cancelled for a full refund any time before they ship. Once an order has shipped, it cannot be cancelled, but it remains covered by the guarantees above.
GIFT ORDERS
Received an Oishii jam as a gift? Gift recipients are covered by the same policy above. If there is an issue, contact us with the sender's name and shipping address (or gift receipt) and we can look up the order.
QUESTIONS?
Our team is here to help.
Email: experience@oishii.com
Expect a response within 1-3 business days.
This policy applies to Oishii jam products purchased through oishii.com.